WHAT IS TONE

Tone is the way in which you use language to convey the specific personality and overall vibe of your organisation.

For example, depending on your non-profit, your tone may be formal or informal, serious or joking, authoritative or friendly, or any combination of other moods. 

Leading on from figuring out your Brand Positioning, Value Proposition and Unique Selling Proposition (see our post on this here), tone of voice forms another important part of your brand’s identity. 

Particularly with non-verbal online communications such as social media, it is impossible to convey a sense of personality in the same way you would face to face. Therefore, the tone of your communications and the language you use is important to give the right impression of your organisation. 

Tone and voice should express your values, be unique, set you apart from others. It may vary slightly between platforms and intended audiences, but your overall voice should be consistent, giving your organisation a clear identity.

THE IMPORTANCE OF USING THE RIGHT TONE

Firstly, why is it so important to find the right tone for your organisation?

There are a multitude of reasons why using the right tone across communications to your audience will improve the overall success of your non-profit. 

Here is why it is important to find the right tone for you:

  •  It will attract the right people

Different tones of voice will attract different types of audience, who are interested in different types of brand. Therefore, if you find a tone of voice that truly represents your organisation, you will be sure to attract the audience that you want to connect with.

  • People will better understand your organisation

The tone of your communications can reveal just as much as the information it contains. The right tone will reflect your organisation’s personality and people will better understand your intentions and ethos.

  • Engagement with your organisation will increase

Better understanding your organisation also comes with a sense of connection. This means that people will also be more likely to engage with your online content, and maybe even offer support and donations. Audiences are not just looking for pure information, but connection is just as important

  • It will humanise your brand 

This is particularly important for non-profit organisations. With the right tone, your personality will shine through in all your communications and will show that behind the black and white text there are real people working to do good in the world. Once again, this will make people more likely to engage.

  • A consistent tone will build trust in your brand

If your tone of voice is consistent, people will develop a better sense of familiarity with your brand. If your tone is constantly shifting across communications, it can be jarring for readers and can decrease trust in your brand. Trust and familiarity are closely linked, and a consistent tone will help to increase this trust (see here for more tips on how to build trust in your non-profit).

FIND YOUR VOICE: HOW TO DEVELOP YOUR ORGANISATION’S TONE

1 – WHAT ARE YOUR CORE QUALITIES

The first step is to think about the fundamentals of your organisation; your ethos, intentions, motivations, inspiration, and overall philosophy. Consider what you want people to think or envisage when they think of you.

From this, make a list of adjectives that describe the overall personality of your non-profit. These could be anything you feel applies to you, whether it is: fun, serious, informative, engaging, motivational, moving, authoritative, or anything else. Don’t forget to also think about what you are not, to help refine your tone even further.

From then on, these core adjectives should apply to every piece of communications you write.

DEVELOP YOUR PERSONA

One way to come up with this list of core adjectives is to build a brand persona

A brand persona will allow you to envisage more clearly what your voice will be like. It will also help you to resonate with your target audience.

The easiest way to imagine your persona is to consider who your brand or organisation would be if they were a person. You could make up a fictional person, or make comparisons to the personalities of celebrities, for example.

As well as who they are, you could determine what relationship this person would have with the audience you are trying to reach. For example, they may be a friend, teacher, or big sister. This will help you to understand how to communicate with your audience.

ASK CUSTOMERS

Another way to come up with your core qualities is to consider what customers or supporters think about you.

For example, after people have supported or donated to your organisation, you could send out surveys asking people to select the adjectives that best describe you, in their opinion. 

You could also carry out social listening, the process of looking at the way your customers are talking about you and analysing their language. This could be from direct communications or indirects on social media, for example. 

Both of these methods can give you a sense of how people view your organisation. You can then use this information to develop your tone to fit to how people want to see you. You may mirror how others talk about you and better meet the needs of your supporters.

2 – USE THE RIGHT LANGUAGE

Tone is made through the vocabulary you use.

There are some things you might want to consider when choosing the vocab you use:

  • Is your language formal or informal? This will depend on your audience, and whether you want to be more friendly and warm or authoritative and respectful. Many brands also successful strike a balance between the two.
  • Will you use technical language? Technical language can be very useful if you’re educating people about certain issues. However, overuse can make your copy confusing and may alienate certain readers.
  • Will you use slang? Slang can be effective for creating a friendly and informal tone, but once again can alienate potential audiences. – same thing, accessible
  • Good grammar is also very important!

There are many other aspects of language you can consider, but ultimately the language used should reflect the core personality traits and persona of your organisation

3 – TWEAK UNTIL PERFECT

You may need to experiment with tone and the type of language you use in communications such as social media posts, until you get it exactly right.

Look at which posts get the best responses and engagement, then you can mimic the tone and language in these to connect with the most amount of people possible.

Gradually tweak your tone until it is perfect, but do this slowly because, as mentioned, sudden changes in tone can be jarring for readers.

Agency For Good are an ethical marketing agency.

We provide completely free marketing consultancy, coaching and training to 3rd sector organisations to help you focus and improve your income and in turn your social impact.

In 2019 we delivered 419 hours to 111 charities and social enterprise and we want to increase this to 500 hours this year so please get in touch.

We also provide high quality but subsidised web design, graphic design, video, social media, SEO, PR and copywriting services.